We are hiring Front Office Receptionist / Academic Counsellor
Job description:
- We are looking for an articulate, organized, and results-driven Front Office Receptionist / Academic Counselor to manage our front desk operations and drive student admissions. In this dual role, you will be the first point of contact for visitors and prospective students, delivering exceptional customer service while guiding candidates toward the right educational programs. The ideal candidate will combine warm hospitality and strong administrative capabilities with persuasive counseling skills to convert walk-ins and inquiries into successful enrollments.
Key Responsibilities:
- Front Desk Management:
- Welcome visitors, students, and parents with a warm and pleasant demeanor.
- Answer, screen, and handle all incoming and outgoing phone calls, WhatsApp messages, and official emails.
- Maintain the reception area in a neat and professional manner.
- Academic Counseling & Inquiries:
- Attend to walk-in inquiries and prospective students, briefing them on available courses, schedules, and fee details.
- Guide students to choose appropriate programs based on their interests and career goals.
- Regularly follow up with prospective leads to confirm enrollments.
- Office Administration & Record Keeping:
- Maintain and organize physical files, student registration records, and daily inquiry registers.
- Enter and update student data accurately using MS Excel and internal records.
- Coordinate with faculty and staff regarding batch schedules and student attendance.
Qualifications & Requirements
- Education: Plus Two (Higher Secondary) or Any Degree.
- Experience: Freshers can apply. Prior experience in front-office support, customer service, or counseling is an added advantage.
- Language Skills: Strong verbal communication in Malayalam and English.
Technical Skills:
- Proficiency in basic computer applications, specifically MS Word and MS Excel.
- Professional email drafting and basic internet handling.
- Familiarity with standard office equipment (printers, scanners).
Soft Skills:
- Pleasant Personality: Approachable, polite, and professional presentation at all times.
- Excellent Communication Skills: Confident telephone etiquette and clear interpersonal speaking abilities.
- Organization & Record-Keeping: Neat handling of paperwork and systematic filing.
- Customer Focus: Patient and supportive attitude when addressing student and parent queries.
Pay:
- You can expect a minimum salary of ₹ 12,000 ₹ and can go up to ₹ 16,000 ₹. The salary offered will depend on your skills, experience and performance in the interview.
Job Type & Schedule:
- Fulltime
- 07.30 am to 04.00 pm
Work Location:
- G-TEC EDUCATION Nalanchira | Opposite Bethany College | Nalanchira P O | Trivandrum
Interview Date & Time:
- The date and time for the interview will be informed soon.